Reference

Open your account with clear terms

338slot puts the legal terms for your account, wallet checks, DANA, OVO, GoPay and QRIS payments, and lobby access on this page, so you can open your account…

Account termsDANA policy contextOVO wallet rulesGoPay checksQRIS records
338slot Open your account with clear terms
CONTACT ROUTES

Check legal contacts in your account

A legal request should reach the right team without making you repeat the same details.

Live chat legal queue Open the account menu, choose Help, then Legal Request.
WhatsApp account check Use the WhatsApp link inside your profile when you need a policy question tied…
Email for written replies Send legal requests to [email protected] with your account phone number and the issue date.
ACCOUNT CARE

Manage data, cookies and account security

Legal handling is part of how we run your account, not a separate promise. We collect only the account, wallet, device and message records needed to operate the service, answer your requests…

Account data scope

We store your phone number, account name, login records, device signals and wallet references when they are needed for account control. We do not ask for unrelated identity details inside chat unless a legal request requires verification.

Cookie choices

Cookies help us keep your session active, remember basic settings and detect risky access patterns. If you clear cookies on mobile, you may need to sign in again before sending a legal request.

Login protection

We monitor account access by device, browser and recent session activity. When a login pattern looks unusual, we may pause sensitive changes until you confirm your phone number or recent wallet route.

Wallet record checks

DANA, OVO, GoPay and QRIS records are checked against the account name, time stamp and transaction reference. This keeps legal answers tied to the correct wallet event instead of a screenshot alone.

Retention period handling

We keep account and payment records only for the period needed for service, dispute handling and policy duties. Older records may be archived, limited or removed when they are no longer required.

Correction requests

If your name, phone number or email is wrong, contact us from the signed-in account first. We may ask for a fresh confirmation before changing details linked to wallet records or legal replies.

Ask legal questions before you join

Your legal questions should be answered in practical terms before you create or continue using an account. The answers below explain how we treat account terms, data access, cookies, wallet records and location-based availability. If your case needs a record check, use the account contact route so we can connect your request to the right profile.

Your account is covered by our account terms, privacy terms, cookie terms and wallet verification rules. Access where local law permits may also affect which pages, markets or payment routes are visible to you.

Yes. Send the request from your signed-in account or email [email protected] with your account phone number. We can explain the profile, login, cookie, wallet and message records linked to your account.

Open your profile, choose Help, then Legal Request, and describe the detail that needs correction. We may ask you to confirm your phone number before changing data linked to DANA, OVO, GoPay or QRIS records.

A wallet record may need checking when the account name, time stamp or transaction reference does not match our records. We compare DANA, OVO, GoPay and QRIS details before changing access or payment history.

Cookies record session choices, basic settings and security signals. Clearing them does not cancel account terms, but it can remove saved preferences and make you sign in again before sending a legal request.

Yes. Account access, lobby sections and some markets depend on local law. If a location or device signal creates a policy concern, we may limit access until the account check is complete.

Our support team routes legal requests through live chat from 09:00-01:00 WIB, WhatsApp inside your profile, or [email protected]. Complex data, cookie or access cases may receive a written email reply.